Privacy Policy

THE DJENEE CORPORATION PTE LTD (“Djenee”) is committed to protecting the privacy of our users, customers, members and any visitors to our website, www.djenee.com (“Site”) or any of our services we provide. Djenee have built our platform, services and operations based on the Privacy by Design principle from the start. Please read this privacy promise to understand how we use and protect any information that we collect about you.

This privacy promise is intended to assist you in making informed decisions when using our Site, solution,platform and any services we provide.

YOUR CONSENT
By visiting our Site, engaging in a request and/or registering as one of our customers, you consent to us collecting, storing, using and (if applicable) transferring to third party processors your personal information in accordance with this privacy promise in order to deliver our services and fulfill your request. If we decide to change our privacy promise, we will post those changes on this page to keep you aware of the way we collect, use and disclose information.
Your Rights

You will continue to have the following rights as a user and customer (data subject), now enforced by GDPR. We will continue to uphold the following rights with this Privacy Policy with regards to your personal data:

  1. You will always be informed about how we collect your personal data
  2. You will always be informed about what personal data we collect
  3. You will always be informed about how we use your personal data
  4. You will always have your data handled and categorized as sensitive and confidential
  5. You will always have the right to access to your personal data that we hold about you
  6. You will always have the right to rectify any personal data We hold about you if its is inaccurate or incomplete
  7. You will always have the right to be forgotten, ask us to delete any personal data we hold about you
  8. You will always have the right to restrict the processing of your personal data
  9. You will always have the right to data portability and ask for a copy or have a copy be used to engage a new service provider (within 30 days)
  10. You will always have the right to restrict or object how we use your personal data
  11. You will always have the right to restrict or object how we use your personal data for automated decision making and profiling
  12. You will always have the right to be informed when a data breach are in progress or have happened (within 72 hours of us finding out)

If you have any further inquiries or complaints please contact us at dataprotection@djenee.com    

THE INFORMATION WE COLLECT

We may collect and process the following information about you and your requests:

  1. information that you provide to us when you fill out forms on the Site, use our app, social channels, email, phone etc;
  2. information that you submit when you place an order for our services (including your name, email address, pickup and delivery address, receiving party’s name, age, interests, phone number, demographic information, date of birth, financial information for financial transactions, ;
  3. information about you which you include in any/all communication or letters that you send to us;
  4. information about your usage of our services including cryptocurrency wallet addresses in use;
  5. information about your mobile device or computer, which may include your IP address, mac address, unique device number, geographical location, device operating system, apps in use and browser type, referring and exit sites and URL lists, for system administration and to report aggregate information to our internal usage, with necessary partners as to be able to fulfill your request.
  6. all information such as Passport, Proof of Address, Proof of Funds, National Identity card/number and relevant documentation, to obtain and maintain all relevant financial regulations such as Know Your Business/Know Your Customer (KYB/KYC) and Anti Money Laundering (AML) and Terrorism Financing (TF)
DISPLAY ADVERTISING AND REMARKETING

Our Sites and solutions may use a unique tracking code to support Google Display Advertising enabling Google Analytics to collect traffic data by using our cookies. This is in addition to the data collected through the standard Google Analytics implementation allowing the Remarketing feature based on Display Advertising from Google. It is with this feature that we use Remarketing with Google Analytics to advertise online adhering to the Google Adwords Remarketing Policy and its sensitive category restrictions.

OPT-OUT OR CHANGE PREFERENCES OF DISPLAY ADVERTISING AND REMARKETING

Visitors to our Site  can always opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Preferences Manager. In addition, Google Analytics Opt-out Browser Add-on allows you to choose how your data is collected and can be installed direct in your browser.

COOKIES

The Site and our services may uses cookies to ensure that you get the most out of our services and so that we can tailor our services uniquely to you. Cookies are small amounts of information in the form of text files which we store on your computer. Cookies allow us to monitor website traffic, improve the Site’s usability and to personalise the content of the Site for you.

We may use an analytics service provider for website traffic analysis and reporting. Analytics service providers generate statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to the Site may be used to create reports about the use of the Site and the analytics service provider will store this information.

You can generally accept or decline the use of cookies through a functionality built into your web browser.  To learn more how to control cookie settings through your browser please visit the relevant browser types you use.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you will eventually be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our third party suppliers, franchisees or affiliates. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy promise.

Your personal data is encrypted in transit and at rest, it is processed and stored securely for the duration of your engagement with us. We will keep the data for as long as necessary to fulfill your requests and to be able to better serve you better moving forward. We take our obligation seriously and will continue to safeguard your data and your rights according to GDPR.

The data submitted or generated that personally identify you as a person will not be sold to any third party. We will only ask for, gather and process data that is necessary for us to execute you service requests. It will always be based on your consent or the necessity for us to process your requests internally or with third parties.

Your data may be used for the following purposes:

  1. Account access and management
  2. Access to our solutions, websites, mobile apps and communication channels
  3. Adaptation, personalization of our services when engaging you
  4. Delivering our services or products to you
  5. Communication with you in all forms of communication and in all channels
  6. Internal and external academic and market research
  7. Understanding and analysing how you use and experiencing our services and our mobile applications and websites

Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our services. We maintain internal information security practices matching those of ISO 27000.

List of sub-processors
  1. Amazon Web Services, Inc
  2. Apple Inc
  3. Google Inc
  4. Hubspot Inc
  5. MailChimp / The Rocket Science Group LLC
  6. Microsoft Inc
  7. Any other wholly-owned Djenee subsidiary organization.
DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any member of our group of companies (which includes any of our subsidiaries).

We may also disclose your personal information: (i) to our affiliates, franchisees, suppliers, delivery companies, customers with whom we have contracted to provide services to you and other third parties to whom disclosure is necessary to enable us to process your orders and provide you with any service to which you have subscribed via our services; (ii) where required to do so by law or court order; (iii) upon the sale of the business (in which case personal data of our customers will be one of the transferred assets); and (iv) to any person to whom disclosure is necessary to enable us to enforce our rights under this privacy promise or under our Terms and Conditions.

Other than as expressly set out in this privacy promise or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.

ACCESSING YOUR INFORMATION

You may at any time request access to your personal data by contacting us using the contact details set out below. We reserve the right to ask you for proof of your identity.

CONTACTING US

Please contact us at dataprotection@djenee.com with any questions regarding this Agreement.

This Agreement was last modified on 25/05/2018.

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