This privacy promise is intended to assist you in making informed decisions when using our Site and any services provided through it.
By visiting our Site and/or registering as one of our members, you consent to us collecting, storing, using and (if applicable) transferring your personal information in accordance with this privacy promise. If we decide to change our privacy promise, we will post those changes on this page to keep you aware of the way we collect, use and disclose information.
We may collect and process the following information about you:
(a) information that you provide to us when you fill out forms on the Site;
(b) information that you submit when you place an order for our services (including your name, email address, delivery address and phone number;
(c) information about you which you include in any e-mails or letters that you send to us;
(d) information about your usage of the Site;
(e) information about your computer, which may include your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers (statistical data about’ browsing actions and patterns that does not identify any individual).
Our Site uses a unique tracking code to support Google Display Advertising enabling Google Analytics to collect traffic data by using our cookies. This is in addition to the data collected through the standard Google Analytics implementation allowing the Remarketing feature based on Display Advertising from Google. It is with this feature that we use Remarketing with Google Analytics to advertise online adhering to the Google Adwords Remarketing Policy and its sensitive category restrictions.
Visitors to our Site can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Preferences Manager. In addition, Google Analytics Opt-out Browser Add-on allows you to choose how your data is collected and can be installed direct in your browser.
We may use an analytics service provider for website traffic analysis and reporting. Analytics service providers generate statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to the Site may be used to create reports about the use of the Site and the analytics service provider will store this information.
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We may use your information in the following ways:
(a) to ensure that content from our Site is presented in the most effective manner for you and your computer;
(b) to provide customer service to you in relation to your use of the Site, to deal with enquiries and complaints relating to the use of the Site;
(c) notify you every now and again about important changes to the Site or our services;
(d) to administer, support, improve, optimise and develop our Site;
(e) to enable us to provide services to you and to process your orders for goods and/or services;
(f) for internal marketing and demographic studies to improve the products and services that we provide; and
(g) for security purposes.
We may also use your information to notify you of the latest Djenee services and our exciting new offers.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA“). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, franchisees or affiliates. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy promise.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.
Once we have received your information, appropriate security measures will be adopted to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, you acknowledge that we cannot guarantee the security of data you send over the internet and that you send your information at your own risk.
Your information will only be held for a reasonable period or as long as the law requires or permits.
We may disclose your personal information to any member of our group of companies (which includes any of our subsidiaries).
We may also disclose your personal information: (i) to our affiliates, franchisees, suppliers, delivery companies, customers with whom we have contracted to provide services to you and other third parties to whom disclosure is necessary to enable us to process your orders and provide you with any service to which you have subscribed via the Site; (ii) where required to do so by law or court order; (iii) upon the sale of the business (in which case personal data of our customers will be one of the transferred assets); and (iv) to any person to whom disclosure is necessary to enable us to enforce our rights under this privacy promise or under our Terms and Conditions.
Other than as expressly set out in this privacy promise or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.
You may at any time request access to your personal data by contacting us using the contact details set out below. We reserve the right to ask you for proof of your identity.